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"THE SPIRIT IS LIKE A PARACHUTE,
IT ONLY WORKS WHEN IT IS OPEN"

TWO STEPS ARE CRITICAL IN YOUR COMPANY DEVELOPMENT:

  • Your Brand Image
  • Your Brand Client Experience

Pôle Luxe will evaluate the strength of both your retail teams and wholesale partners as well as the challenges they face.  

We conduct "Boutique Quality Assessment" visits, rather than “Mystery Shopping". After every campaign and in addition to the usual report, Pôle Luxe will deliver a concrete analysis covering all the aspects of the client shopping experience. It will detail the impact on your teams behaviour and assess the improvements and lingering challenges.

THE ANALYSIS WILL GO THROUGH:

FIRST CONTACT

  • The pertinence of the location and the visibility of the boutiques
  • Their outside and inside aspects
  • The sales person appearance, behaviour and sales speech

GOING DEEPER

  • The mastering and integration of the different stages of the selling process
  • The conclusion of the client experience and securing of his loyalty